Krystal review (UK, 2026): honest pricing from a British host

Krystal is an independent British web host that does things a little differently: no teaser prices, no renewal hikes, and support staff you can phone. It is also a certified B Corp that runs on renewable-matched energy. If you’d rather know exactly what your hosting will cost next year and the year after, it deserves a close look.

Prices checked 15 November 2026 on each provider’s own UK website, during Black Friday sales. Prices exclude VAT unless we say otherwise: if you are not VAT-registered, add 20%. DreamHost charges in US dollars. Offers change often, so the price at the provider’s checkout is the one that counts.

Krystal at a glance

See Krystal’s web hosting plans

Krystal UK prices

Krystal shows prices without VAT by default (there’s an “Include VAT” switch on its site). Amethyst on a yearly plan comes to £84 including VAT. Larger plans, from Sapphire at £37 a month up to Tanzanite at £97 a month, add more power, more frequent backups and 24/7 emergency phone support.

Krystal also sells domains at fixed prices: a .co.uk or .uk is £7.99 a year and a .com £11.99, the same at renewal, with WHOIS privacy included. Pair Amethyst with a .co.uk and you have hosting, domain and unlimited email for about £94 a year including VAT, every year. We cover this in how to get online for under £100 a year.

What’s included

• cPanel, the industry-standard control panel, and one-click installs of WordPress and hundreds of other applications.
• Unlimited mailboxes (5 GB each on the lower plans), plus forwarders, aliases and autoresponders.
• Daily snapshot backups, free SSL certificates, a firewall, real-time malware scanning and large-scale DDoS protection.
• LiteSpeed caching on Krystal’s own cloud platform, Katapult.
• Help moving in: Krystal offers assisted migration and “Switch Credits” for people leaving another host.
• A 99.99% uptime guarantee.

Pros and cons

What we like

• Honest pricing: what you pay this year is what you’ll pay next year.
• UK company, UK data centres and UK-based support, including phone.
• Unlimited email and daily backups even on the cheapest plan.
• A 60-day money-back guarantee, twice the industry norm.
• Strong environmental credentials if that matters to you or your customers.

What to watch

• Year one costs more than the big-discount hosts.
• Amethyst hosts one site and has no free domain.
• Round-the-clock emergency phone support is only on the higher plans.
• Krystal doesn’t build websites for you, though it has a simple website builder.

Our experience

We haven’t hosted a site with Krystal ourselves, so this review is based entirely on Krystal’s published pages, checked on the date shown. We include it because its clear, fixed pricing and UK support suit many of our readers.

Who Krystal suits

• UK small businesses, charities and sole traders who want a predictable bill.
• Anyone who values being able to ring a UK support team.
• People who’d rather not commit four years up front to get a fair price.

Who should look elsewhere

• Anyone after the lowest possible first-year price: Hostinger or SiteGround are cheaper at the start.

Frequently asked questions

Does Krystal put prices up at renewal?

Krystal’s hosting plans are sold at a standard price rather than an introductory discount, and its domain prices are explicitly the same at registration and renewal. As with any provider, prices can change in future.

Do Krystal’s prices include VAT?

No, they’re shown without VAT by default. Amethyst is £70 a year ex VAT, or £84 with VAT.

Is Krystal good for WordPress?

Yes. WordPress installs in one click, and Krystal says its platform is optimised for WordPress with LiteSpeed caching. It also sells separate managed WordPress plans.

Can I phone Krystal?

Yes. Phone support is included on all web hosting plans, and Krystal publishes its average call and hold times on its website.

What is Krystal’s refund policy?

A 60-day no-quibble money-back guarantee on hosting. Domain registrations aren’t refundable.

Verdict

Krystal is the host we’d point most UK small businesses to if they want a straightforward, ethical, British provider with a price that doesn’t jump. Amethyst is ideal for one site; Ruby is better value if you want a free domain or more than one site.

See Krystal’s plans · Compare all five hosts